SMS Replies

The SMS Replies feature enables patients to reply directly to SMS appointment reminders, promotions, or other queries sent to them.

If configured correctly, EXACT automatically translates the Patient SMS replies into appointment and promotion confirmations / cancellations, and acknowledges back to the Patient via SMS.

A counter alert indicates how many incoming SMSes are unmatched / uncompleted, and require manual intervention, so practitioners are alerted that time-critical responses are required.

Overview

Purpose

Benefits

Features

Requirements

Using

Workflow, screens and procedures

Using the SMS Replies facility

Important points

! Using the SMS Replies Counter Alert

Monitoring and Matching:

Monitoring and matching SMS Replies

• SMS Replies Tab
• Manage SMS Replies screen
• Replies requiring intervention
• Managing SMS Reply Appointment CONFIRMATIONS
• Managing SMS Reply Appointment CANCELLATIONS
• Managing SMS Reply for Contact List

Contacting:

Manually contacting Patients by SMS

• Contacting SINGLE Patients by SMS
• Contacting MULTIPLE patients by SMS

Configuring

Setting up and customising

! Configuration Checklist

Email Parameters

Automatic Appointment Reminders

Keywords for SMS Replies (May require security permissions)

Create automated Appointment Reminders

Create automated Appointment Follow-ups

Create automated patient surveys by SMS

Resources

Videos, PDFs

User Guide

Training Competencies Checklist

Portal blog/video: Are you getting the most out of your SMS? Part 1 | Part 2 | Part 3