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The SMS Replies feature enables patients to reply directly to their SMS appointment reminders or other queries with a short text code to either confirm or cancel the appointment (for example "Y" to confirm, "N" to cancel).
With appropriate configuration and compliant Patient SMS text responses, EXACT automatically processes the response (for example, confirming an appointment),and acknowledges with a return SMS to the Patient.
With ambiguous SMS replies from Patients, EXACT provides facilities for identifying whom the SMS is from, what it relates to, and what action to take.