For the SMS Replies facility your practice must meet all of the following requirements:
Clients need to sign a Software of Excellence SMS Agreement that lays out the terms of SMS usage, even if the SMS module is already activated.
Appointment reminders will only work if set for a future date; they do not function if set today for today.
Manually generated reminders must be manually processed: SMS Replies software is designed to function with automated reminders sent to Patients. The software links the pending appointment with the automated SMS Reminder, with the patient's SMS Reply. It is possible to manually contact single or multiple patients by means of SMS reminders, but in this case EXACT has no automatic means to link your sent SMS Reminder and the patient's SMS Reply with a pending appointment. So, if you manually create SMS Reminders, EXACT will always send the consequent SMS Replies to the Manage Replies List and to the SMS Replies Tab, for you to manually confirm who this is from, what it relates to, and what actions to take.
To use EXDOCe, you need either an Internet connection through a local area network (LAN), or a dialup account with an Internet Service Provider (ISP), and at least one workstation with hardware and software to connect to the Internet.
Patients who are to receive Emails as both Email and as SMS messages on their cell phones have the appropriate SMS checkboxes selected in their Patient details.
Correct configuration for SMS Replies:
Email Parameters must be correctly configured (procedures are described in the SMS Replies section).
Keywords for SMS Replies must be correctly configured (procedures are described in the SMS Replies section).
IMPORTANT: Keywords must be unique across all active contact lists and automatic appointment reminders. For example, you cannot use YES as a keyword for a currently active contact list and appointment reminder template, but you could use YES for the appointment reminder and YES1 for the contact list.
For the SMS Replies alert counter, the following requirements/limitations/exclusions apply:
The Alert will only increment for incoming UnMatched / Uncompleted SMS Replies since the v11 upgrade; earlier SMSes are not counted.
Some SMS Replies received may not be matchable, such as messages from staff sent to the Practice, and these unmatched replies will cause an Alert.
Current Configuration allows users to choose whether or not to auto reply to a successful ‘Match’ to a Short Notice List Request.
If EXDOCe is registered, but the SMS Provider is not SOE, then the SMS Replies Alert is not required (SMS Replies for providers other than SOE are not enabled currently)
Just the first incoming UnMatched / Uncompleted SMS Reply triggers an audio alert. This is not configurable via EXACT but by the Windows default alert.
