Purpose:
EXACT can be configured to automatically send appointment reminders to patients in SMS, Email, EasyPost and iCalendar (.ics) format.
No intervention is required from practitioners.
Automated reminders:
Email and SMS reminders:
A practice can specify the automated reminders and replies strategy with up to 3 staggered actions in SMS and Email, to which patients reply by SMS.
EasyPost physical correspondence:
A practice can specify which template documents to send via EasyPost as automated appointment reminders. These include any forms that a patient is required to complete (such as Medical History), information on scheduled treatment procedures, special offers, or any other print material that the practice deems appropriate. The reminder can be scheduled in weeks before the appointment, and select patients can optionally be targetted by means of query templates.
iCal electronic calendar appointments:
A practice can configure EXACT to send email attachments to patients, and the patients open the attachments to insert an appointment booking into their personal calendars, with a pre-configured calendar alarm reminder.
Related:
See also: Automatic Appointment Follow-ups. This feature enables EXACT to automatically send patient appointment follow-ups by SMS, Email and/or EasyPost.
If using SMS, EXACT can automatically reply with a second follow-up SMS. Practices can use this to create a survey where the patient returns a score by keyword and the practice follows the particular score with a further crafted response.