EXACT historically came with installed local Offline Help, but this was discontinued from v12.8, and now requires a separate download and instruction from the Support Desk.
While the most obvious change to the Help is its appearance, the most important improvements are:
Web Help is global single-source content that Software of Excellence can continuously improve and update without you re-installing Help files.
Web Help has a much more flexible Search function than local Help, making it easier to find information.
For users who access it via the Internet, there is a feature that allows you to submit feedback about a topic. This can be anything from a query for more information, a note about an error, or a correction about an error in the text.
Requirements for using the Web Help format:
Some features of the EXACT user documentation depend on javascript for their operation. If your web browser security settings prohibit the use of javascript and /or ActiveX scripts, some features - such as the Search function - will not work. It is safe to temporarily enable these (allow blocked content to run) while using the Help documentation, provided you do not have any other web pages open. To do this, click the warning message displayed when you first open the Help file, and choose Allow Blocked Content. When you exit from the Help screen, your web browser should reinstate blocking.
If you are using Internet Explorer as your browser, and some of the text is running off the edge of the screen, click on the Tools button on the IE toolbar, then choose Compatibility View Settings and make sure the View all websites in Compatibility View option checkbox is ticked.
