Automatic Appointment Follow-ups


		This feature enables EXACT to automatically send patient appointment follow-ups by SMS, Email and/or EasyPost. If using SMS, EXACT can automatically reply with a second follow-up SMS. Many practices are likely to create a survey where the patient returns a score by keyword and the practice follows the particular score with a further crafted response.

Overview	Purpose Benefits		Features Requirements


Using Workflow, screens and procedures	Tracking follow-ups in the Patient Contacts tab Running the SMS Follow-ups Report


Configuring Setting up and customising	Configuration options Configure up to three appointment follow-ups Configure the optional second follow-up


Resources Videos, PDFs	Automatic Appointment Follow-ups (requires portal login) User Guide Training Competencies Checklist

EXACT can be configured to automatically send appointment reminders to patients in SMS, Email and EasyPost formats. With SMS reminders, patients can reply by keyword and EXACT will automatically book an appointment and respond back to the patient.