Configure the optional second follow-up

(This follows Configure up to 3 first follow-ups)

The second follow-up is an SMS response to an SMS keyword received from the patient from the first appointment follow-up.

To configure the second appointment follow-up SMS reply

Access the configuration screen from the Keyword Settings button:

Keyword settings button

The Appointment Follow-up SMS Reply Setup screen:

AppointmentFollowupSMSReplySetup

More details:

SMS_Survey_Template

SelectReplyTemplate

See also...

Configuring Automatic Appointment Follow-ups

Configuration options

Configure up to three appointment first follow-ups

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Online Appointment Bookings