Purpose of Automatic Appointment Follow-ups

This feature enables EXACT to automatically send patient appointment follow-ups by SMS, Email and/or EasyPost.
Where the appointment follow-up medium is SMS, if patients return an SMS keyword, EXACT can automatically reply with a second follow-up SMS.

Practices can employ this functionality in different ways, but many are likely to create a survey where the patient returns a scored response and the practice follows up according to the score.