This feature expands EXACT's automatic appointment communications by enabling automated SMS Follow-ups.
The practice is able to automatically send appropriate after-care information.
With no practitioner effort, practices can communicate effectively with their Patients following appointments, and optionally request feedback by means of a survey.
SMS is an effective medium because patients are able to respond easily and quickly.
'That which can be measured can be improved': The SMS Follow-up Responses Report records all patient appointment survey scores. Because it can be run both for individual Providers and for the practice as a whole, a practice can comprehensively measure the patient subjective experience of appointments, and can set objectives to improve the patient experience across Providers, for each Provider over time, and/or for the practice as a whole over time.
Ultimately this feature has the potential to address and build dialogue on a central issue in dentistry - how patients feel about appointments.
Patients benefit through the long term improvement in appointment services.