To use the SMS Replies Counter Alert
The SMS Replies icon displays by default on the workbar from EXACT v11.3:
This icon includes an alert counter to show how many incoming SMS Replies are unmatched / uncompleted, and therefore require manual attention.
The number increments from 1 through 9+.
To draw the user's attention,
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The number on this counter matches the un-checked (un-ticked) incoming SMSes in the SMS Replies table. For example:
Which incoming SMSes are for the Short Notice List?
Because some unmatchable incoming SMS Replies also cause an alert (such as messages from staff sent to the Practice), the SMS Replies table clearly identifies which SMS Replies are for the Short Notice List:
