New Features webinar, blog or video for this release:

Portal video blog: TBD

Rolling list of changes (CTRL-F5 to refresh):

Upgrades, Fixes, Issues (.TXT file)

General hardware and software requirements:

System Requirements | EXACT System Requirements

Convenient Remote Support link from within EXACT

During most Support calls the support desk agent / person links remotely to the calling user's EXACT computer to diagnose, resolve and explain the issue.

Historically the connection procedure was awkward and frustrating, but from v12.13 EXACT users can connect directly from EXACT to a selected Remote Support Agent.

Connecting to a Remote Support Agent

Create contact lists by Reason that patients cancelled appointments

Dental practices can benefit from the ability to view and report on the patients who have cancelled appointments, and the reasons that have been selected for cancellation.

With a contact list query you can list patients who match the condition Cancelled appointment with reason.

Contact list by Reason that patients cancelled appointments

Additional Online Booking information (PDFs)

Managing Online Booking

Configuring Online Booking

Online Booking Deposits module

Custom Clinipad Logo

This procedure describes how to create a custom logo in Clinipad from EXACT v12.13 PF1 onwards.

Customising a Clinipad logo