Filling gaps from the Appointment Book itself

Quick Reference:

Background:

From EXACT version 11.3, the Appointment Book displays a Gap icon when

1. In the Appointment Book you mouseover an available gap that is within the Short Notice Period, and
2. At least one patient in the Short Notice List meets the criteria to be suitable for that gap.

For example:

To fill Appointment Book Gaps with Short Notice List patients

1. Hover your mouse cursor directly over this Gap icon to display a detailed tooltip:

   

   The tooltip lists patients from the Short Notice List who fulfil the criteria to be suitable for the gap:

   

2. By default, all appointments are checked (ticked), and will be sent when you click the Send SMS button.
   If you do not want to SMS any of these patients, click the "tick" to toggle it to an unchecked box:

   

   NOTE: The toggled state holds only for this mouseover event, so if you move your cursor away and then again mouseover the Fill Gap icon, all appointments will again be ticked.

3. To stop an appointment being available, or to postpone the appointment's availability:

   

4. Click the Send SMS button to SMS the ticked (checked) patients:

   

   EXACT will SMS them at the configurable default interval specified at bottom left of the tooltip.

   NOTE: While the patients are being contacted, their names will disappear from the short notice list so that the patient isn’t contacted for the same gap by someone else.

5. (Optional) Check that SMSes have been sent, received, or acted upon