Example scenario - manually rebook a Cancelled appointment

Scenario:

A patient cancels a scheduled appointment.

The Receptionist adds the cancelled appointment to the Short Notice List and quickly identifies a gap, then rebooks the appointment in that gap.

Procedure:

1. Patient: "I can't make my appointment for Thursday 12pm."
2. Receptionist: "Mr Abbott, your appointment was important... we're very busy for the next 2 weeks, but would you like me to try and squeeze you in?"
3. Patient: "That would be great."
4. Receptionist: "OK, please hold for a few seconds and let me see what I can do..."
5. The Receptionist locates the original appointment and cancels it:

   

   This brings up the Cancellation dialogue:

   

6. Receptionist specifies that the Patient cancelled:

   (The Cancellation reason is an optional field, enabled from Administration > Appointment Book)

   

7. ...And clicks the Short Notice List button.

   This causes the Short Notice List prompt to display, where the Receptionist decides to select a red colour Note, types a note and clicks Add:

   

   The appointment appears in the Short Notice List Tab:

   

8. The Receptionist rolls her cursor over this appointment to display the Best Suited Gaps:

   

9. Receptionist: "Mr Abott, I'll read out the available gaps, and you tell me when one suits you..."
10. She reads through the list until the patient hears a suitable gap.
11. Patient: Yes! That one would be great."
12. Receptionist clicks the rebook icon:

    

    The appointment is immediately booked in the Appointment Book.

    This record disappears from the Short Notice List.