Patient Letters

Most practices need to be able to create documents for communicating with patients.

EXACT simplifies the procedure by means of default Letter Templates that are provided for typical communications such as appointment reminders, overdue fees, sales events and clinic closure.

For example:

LetterThumbnail1 LetterThumbnail2 LetterThumbnail3

Letter templates contain merge fields that cause the software to automatically insert data from EXACT's records into any letters that the practice generates from a template.

Examples:

mergefieldExample2mergefieldExample

Important for automation

Templates and merge fields enable the automation of communications with little or no intervention by practice personnel.

Document Details window:

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Complete the following fields (as appropriate) to create the document:

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Provider: Click in the field and use the selectors to select a Provider under whose name the document will be written.

Note: If you are logged in as a Provider, your Provider Code will appear here by default, and if the patient has a Provider assigned, that Provider will display by default.

 

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Specialist: Click in the field and use the selectors to select a Specialist under whose name the document will be written.

 

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Category: This defaults to Admin Document but you can select an alternative type from the list.
Click button to display the View Contact Categories window, where you can Add, Edit and Delete categories:

ContactCategoriesA

There is no limit to the number of Categories that you can create.

These Categories are significant in the Patient File Contacts tab (as indicated below), where contacts can be displayed/sorted by the Category. Note also how the template Description field is shown under the Description column:

SortPatientContacts

 

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Description: Type a description for the document content. This will be displayed in the list of contacts.

 

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Document Templates pane:

DocumentTemplatesPane

 

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Templates: These can be Standard (delivered with the software), created/customised and/or imported.

EasyPost templates display the EasyPost icon: icon-EasyPost

Arrange templates by dragging them into folders templates into folders.
Hover your mouse cursor over a template to display an Edit and a Delete button.
Use the +1 button at the bottom of the screen to add templates by means of the Create Template screen.

Edit button DocumentPicker-EditButton: This opens the RTF format document for editing using Microsoft Word (or the Presentation Manager window, if it is enabled). A Merge Fields selector overlays the document, enabling you to conveniently insert merge fields into the content. For details on editing, see Creating a New Template.

 

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Categories: Use these as a means of rationally arranging templates (drag templates into folders).

Create any number of Categories.

Hover your mouse cursor over a category to display a Delete button.

Add categories from three locations in the Document Details screen - see nums-20x20-bw-04, nums-20x20-bw-09, nums-20x20-bw-10.

You can also select and add Categories from the Create Template screen.

 

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Preview of the selected template.

 

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Add new category button:

DocumentPicker-AddNewCategory

 

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+1 button opens the Create Template window. See Creating a New Template.

 

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Print: Print the selected letter template for this patient.

 

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EasyPost: Click to send the template to EasyPost (populated with the selected patient's details) for third party printing, addressing and posting (requires the EasyPost module and Presentation Manager).

 

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Preview: Without Presentation Manager this will pop up the template document for viewing.

With Presentation Manager, this displays the document preview at right, with merge fields populated with sample patient details:

PreviewDisplay-context

 

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Cancel button: Cancel the document details and close the window.

More on this topic...

Creating a Patient Letter / Document

Templates for letters, postcards and other documents

Merge Fields in EXACT

Writing to Specialists

See also...

Patients

Frequently-asked Questions on managing Patients

Quickly viewing Medical Status and History

Quickly viewing the Patient Arrival Tooltip

The Tool Bar

1-click Label printing per patient

Patient Search - to Find a Patient Record

The View Patient window

Details Tab

Patients Recalls Tab (for Providers)

Medical Tab

The Patient Chart Tab

Treatment Planning

Pathology Tab

Perio Tab

BPE

Video Tab

Notes Tab

Waitlists Tab

Patient Triggers (alerts)

Contacts Tab

Patient Contact Lists

Appointment Wait Lists

Current Merge Fields

Patient Transactions

Patient Payments

Strategies to reduce patient debt

Patient Education

Patient File Configuration / Setup

Post Code Import

Next >>

Creating a Patient Letter / Document