Recall Effectiveness Detail

Report Description:

This report shows the individual appointment recall events that occurred during the reporting period, giving details of the recall date, status, and the patient, with contact details. It can be run either by drilling down to it from the Recall Effectiveness report (clicking on a particular month), or directly, by running from the MPC > Performance menu.

A separate section is shown for each selected practice, with the following fields:


Patient Details:
	Code	The patient code, for the patient related to this recall.
	Firstname	The patient first name.
	Lastname	The patient surname.
	Inactive	Shows ‘Y’ if the patient has been marked as inactive in EXACT.
Patient’s Providers
	Dentist	The patient’s dentist, given by their provider code.
	Hygienist	The patient’s hygienist, given by their provider code.
Most Recent Dentist Recall In Period
	Date	The date of the most recent dentist recall for this patient, in the period.
	Status	The status of this most recent dentist recall. This value is colour coded, see the key for status colour values on the Recall Effectiveness report.
	Last Seen Provider	The provider code for the last provider that saw the patient for an appointment.
Most Recent Hygienist Recall In Period		These fields are the same as for ‘Most Recent Dentist Recall In Period’, but for hygienist providers rather than dentists.
Patient Contact Numbers
	Home	The patient’s home phone number.
	Mobile	The patient’s mobile phone number.
	Work	The patient’s work phone number.
	Contact preference	The patient’s contact preference – e.g. None, SMS/Mobile.
Number of Contacts
	Phone	How many phone contact messages were made as part of this recall event.
	Email, SMS, Letter, Easypost Letter, Easypost Card	As for Phone, but the total number of contact messages of those other types that were made for this recall.
	Total	The total number of patient contact messages made for this recall, which is the total of the other ‘Number of Contacts’ columns.

The status filter can be used to restrict the data shown on this report so that only recalls in the report period with specific statuses are shown. For example, the status filter can be set to show only ‘Failed’ recalls. This filter allows multiple selections, so several different status values can be chosen.

Report Parameters:

Date range	Defines the reporting period.
Practices	Allows selection of all or specific practices within the practice group.
Statuses	Allow selection of all or specific recall status values.