Report Description:
This report shows the total number of appointments that were classed as ‘Failed To Attend’ (FTA) within the reporting period. An FTA appointment is defined as one that is still in the ‘booked’ state, for a date which is in the past – the patient never arrived for the appointment (in which case the appointment state would be moved to ‘arrived’ or ‘completed’ in EXACT).
It is similar in layout to the Appointment Analysis report.
A separate section is shown for each selected practice (if Report By Individual Practice is chosen), and a summary with totals from all selected practices.
Each section shows the following information:
Summary graphic dial |
This shows the total ‘% FTA’ average value in graphical form, which corresponds to the value in the % FTA column for the total row in the table, i.e. the % FTA value for the entire reporting period. |
Date |
The date within the reporting period. If weekly or monthly options are chosen, then each row in the table represents a week or month period, for daily, each row represents a single day in the reporting period. |
Days |
An indication of the number of calendar days that this row covers. For daily, this will be 1. |
Patients Booked |
The number of appointments booked/completed, cancelled or failed within the period for this row. |
Patients Failed |
The number of appointments classed as failed to attend (FTA) within the period for this row. |
% FTA |
Patients Failed / Patients Booked as a percentage. |
Failed Hours |
The total number of hours due to FTA appointments, that were not reused with other appointments. |
Est Failed Revenue |
The estimate of revenue lost from those FTA appointments. This is taken from the ‘cost estimate’ for those appointments that shows within EXACT. |
A graphical plot area is shown below the table, and allows a line plot of any of the measures (such as Patients Booked, Patients Failed, %FTA) to be shown over the time period of the report.
Report Parameters:
Report by Individual Practice |
This dropdown allows a choice between showing data for each selected practice separately, or data from all selected practices totalled up in one single summary section. |
Daily / Weekly / Monthly Report |
This dropdown selects whether the data will be aggregated by each day, week or month within the reporting period. |
Date range |
Defines the reporting period. |
Practices |
Allows selection of all or specific practices within the practice group. |
Dentist |
Allow selection of all or specific dentists (providers). |