Report Description:
This report is identical to the Fail To Attend report, except that it shows cancelled appointments rather than FTA appointments.
It is similar in layout to the Appointment Analysis report.
A separate section is shown for each selected practice (if Report By Individual Practice is chosen), and a summary with totals from all selected practices.
Each section shows the following information:
Summary graphic dial |
This shows the total ‘Cancelled Patients %’ average value in graphical form, which corresponds to the value in the % Patients Cancelled column for the total row in the table, i.e. the % Patients Cancelled value for the entire reporting period |
Date |
The date within the reporting period. If weekly or monthly options are chosen, then each row in the table represents a week or month period, for daily, each row represents a single day in the reporting period. |
Days |
An indication of the number of calendar days that this row covers. For daily, this will be 1. |
Patients Booked |
The number of appointments booked/completed, cancelled or failed within the period for this row. |
Patients Cancelled |
The number of appointments classed as cancelled within the period for this row. |
% Patients Cancelled |
Patients Cancelled / Patients Booked as a percentage. |
Cancelled Hours |
The total number of hours due to cancelled appointments, that were not reused with other appointments. |
Est Cancelled Revenue |
The estimate of revenue lost from those cancelled appointments. This is taken from the ‘cost estimate’ for those appointments that shows within EXACT. |
A graphical plot area is shown below the table, and allows a line plot of any of the measures (such as Patients Booked, Patients Cancelled, %Patients Cancelled) to be shown over the time period of the report.
Report Parameters:
Report by Individual Practice |
this dropdown allows a choice between showing data for each selected practice separately, or data from all selected practices totalled up in one single summary section |
Daily / Weekly / Monthly Report |
this dropdown selects whether the data will be aggregated by each day, week or month within the reporting period |
Date range |
Defines the reporting period. |
Practices |
allows selection of all or specific practices within the practice group |
Dentist |
allow selection of all or specific dentists (providers) |