Troubleshooting Clinipad

To troubleshoot Clinipad - Release locked devices

From v12.0 onwards, when a patient is locked on a Clinipad device an Administrator-level user can release the lock.

Note that the session may lose data during this procedure.

1. Open the Clinipad Configuration screen:

   Either

   • Select Administration > Clinipad, and select the Spanner (Setup) button at bottom right of the screen.

   - or -

   • Select the Clinipad icon in the workspace bar (if it has been added to the workspace bar), and then select the Spanner (Setup) button at bottom right

   - or -

   • In the Clinipad tab below the Appointment Book, select the Spanner (Setup) button at bottom right.
2. Locate the locked Clinipad. You'll notice an additional Release button on the screen:

   

3. Click the Release button to close the connection between Clinipad and EXACT.

   

4. Click the Return button in the Clinipad tab or desktop .
5. Ignore the error message: "Failed to release Clinipad device" (it has already been released).

   Note that the session may lose data during this procedure.

To troubleshoot Clinipad - general

When Clinipad does not seem to be functioning, try the following:

Restart the Clinipad Soei application on the device

If it failed to connect immediately,

1. Check the settings described above,
2. Kill the application and restart it as follows:
   1. On the device go to the following web address: <server IP number>/clinipadSOE
   2. Click Start Pairing
   3. Click Pair device
   4. Click Send
3. If the application continues to malfunction, use the following steps to restart it:
   1. Double tap the home button on the device
   2. Locate the Clinipad Soei application and swipe the application upwards to close it
   3. Press the home button again
   4. Re-run the Clinipad Soei application.

Ensure that the Clinipad link service is running

Start > Run > services.msc > Clinipad link service.

(If the service is not running you will notice that the Manage Clinipad Devices window will run extremely slow and the amounts of devices available will be 0/1)

To troubleshoot Clinipad - Apache is not running

Clinipad Apache didn’t auto-start on install.

1. Start button > Run > services.msc > OK
2. In the Services application look for the service named: CliniPadApache
3. Right click ClinipadApache and press Start

To troubleshoot Clinipad - ClinipadLink service is not running

ClinipadLink service didn’t auto-start on install

1. Start button > Run > services.msc > OK
2. In the Services application look for the service named: CliniPad link service
3. Right click the CliniPad link service and press Start.

To troubleshoot Clinipad – DNS issues

If EXACT cannot communicate with the ClinipadLink server you will see an error message:

"Could not communicate with the CliniPadLink Service. Please ensure that it is correctly configured and running."

There are two possible actions to take:

Clear DNS cache:

1. Start > Command Prompt > ipconfig/flushdns

Check router DNS settings:

1. Log in to your router (the procedure varies depending on router make/model)
2. Check and then if necessary, correct your DNS settings on the router.