Arrivals Door - Today’s Patients

ClinicsOptions

The Arrivals Door is a critical element in the Appointment Workflow, through which a practice tracks and controls the journey of each patient appointment through the practice.

It is particularly pertinent to the Clinician role in the Appointment Workflow.

The Door symbol at the end of the Tool Bar is the Providers' Arrivals Door.

It shows how many patients are waiting, and indicates by means of degrees of icon animation how long patients have been waiting (as described below).

Providers also click it to select the next patient record and to advance the next patient to the Clinic phase of their journey through the practice.

When a receptionist marks a patient as Arrived in the appointment book, the appropriate clinician sees the door open and a stick figure 'walk' through the door.

Each time another patient arrives another stick figure appears, with the patients in appointment order starting with the next appointment closest to the door.

Stickmen icons

The Clinician can mouseover each stick figure to display a tooltip when the mouse cursor is hovered over it.

The tooltip shows the patient details and how long they have been waiting.

Animation sequence:

  1. Initially each stick figure is non-animated, but then moves through an animated sequence indicating the length of wait time...
  2. The animation sequence begins with the patient playing with a yo-yo.
  3. The yo-yo string gets longer as the waiting time increases.
  4. As the waiting stretches on the stick people start yawning, tapping their feet and finally go to sleep on the floor.

    When a patient is returned to the waiting room, their stickman will not animate again for this appointment. This is because animations are for patients who have arrived, and a patient who has been returned to the waiting room is no longer in the Arrived state.

Double-click on the Door symbol to open the Patient Preview window as shown in the example below:

Patient Preview

This window displays the following information:

  • The patients who have arrived, and their arrival time.
  • The room they have been assigned to (if the practice has more than one room).
  • The service that is scheduled (if it has been selected).

If patients have yet to arrive, it instead shows the list of patients booked for the day.

The window also shows the wait time. This is calculated using the appointment time if it is later than the arrival time, otherwise the arrival time is used. If several patients arrive at the same time, the wait times are different unless the patients have the same appointment time.

When a patient is selected (by clicking on the patient name once) this window displays the following information:

  • The patient’s name and details
  • The time of their appointment
  • The time they arrived
  • The appointment length
  • How long they have been waiting
  • The purpose of the appointment
  • An appointment history for the patient
  • Notes about the patient and this appointment

    NOTES:

    The parameters that control the "stickman" and the timer for this are found in the Appointments tab of the Provider file, and can be set individually for each provider in the practice.

    This window can also display the patient's photo if the EXAMINE or EXAMINE-ID (an additional EXACT Video Integration system) software is installed. This allows patient photos to be captured using a digital camera.

SEE ALSO:

Moving the patient to Departure

Clinical workflow

More on this topic...

Selecting the next Patient

Returning a Patient to the Waiting Room

Viewing the records of another Patient

See also...

The Patient Chart Tab

The Tooth Chart

Chart tab Service List

Activity Bar / Sub Tabs

Medical Alerts

Periodontal Charting

Pathology Tab

Images on Chart (EXAMINE Pro)

Next >>

Selecting the next Patient