Returning a Patient to the Waiting Room

Some scenarios for returning a patient to the waiting room:

• A Clinician wishes to examine a patient while the current patient waits for an anaesthetic to take effect.
• The Clinician asks the patient to wait in the waiting room while a dental technician prepares something for treatment.
• The patient requests a break in a lengthy procedure.

When a patient is returned to the waiting room, their 'stickman' indicator will not animate again for this appointment. This is because animations are for patients who have arrived, and a patient who has been returned to the waiting room is no longer in the Arrived state.

To return a patient to the Waiting Room

1. With the patient’s record open, double-click the arrivals door icon:
2. This will open the Patient Preview window, with the patients listed:

   

3. Highlight the patient whom you wish to return to the waiting room, and click the Return to waiting room button.

   Consequences to note:

   In the appointment book the patient will also be displayed as a stick person rather than as a stick person in a dental chair .

   The patient will be represented on the toolbar as a stick person waiting at the door, but without any animation. i.e. the symbol does not warn you of long wait time!

   When a patient is returned to the waiting room, their 'stickman' indicator does not animate again for this appointment because animations are for patients who have arrived, and a patient who has been returned to the waiting room is no longer in the Arrived state.