Question
Answer
How can I back up my EXACT data to protect it?
In addition to any tape backups that may occur, EXACT has a built in ‘Backup on exit’ option that can be setup in the ‘Configure’ menu, ‘Computer Settings’ window. For additional information click here.
How do I check the backups that EXACT makes on exit to make sure they are valid?
The simplest way to check this backup is to log onto the dataset. For additional information click here.
How do I check the tape backups that the facility makes, to be sure they are valid?
If you have any concerns about your backup system, contact your IT support person.
I get an ‘ACCESS IS DENIED’ in the backup logs of my tape backup system. What causes it?
It means a user has not logged out of EXACT before the backups ran and a file was locked and could not be backed up. For additional information click here.
My EXACT data is corrupt and unusable. What can I do?
Contact SOE Support immediately.
I get a message ‘Directory for this dataset does not exist’ when I try to log in. What can I do?
This usually means there is no connection to the server on which the data is hosted, though it can mean that information in the databases.ini file in the EXACT Server directory is wrong. For additional information click here.
I get an error ‘Please enter a valid name’ when I try to log in, though it has worked before. What can I do?
This is usually a typing error, though can occur if the dataset selected in the ‘Practice’ field is one you don’t have a login to. For additional information click here.
I get an error ‘Please enter a valid password’ when I try to log in, though it has worked before. What can I do?
This is also usually a typing error, though can occur if the dataset selected in the ‘Practice’ field is one you don’t have a login to. For additional information click here.
I get an error ‘You do not have security to log on with a prior date’ when I try to log in, though it has worked before. What can I do?
This means the system date on the workstation has the wrong date, or that one of the users in the practice has logged on with a future date. For additional information click here.
I get an error ‘The version number could not be read from the datafiles’ when I try to log in, though it has worked before. What can I do?
The user is trying to log on with an older version of the EXACT software. For additional information click here.
I get an error ‘Your data requires an upgrade which will take some time to complete.’ when I try to log in, though it has worked before. What can I do?
The user is trying to log on with a newer version of the EXACT software. For additional information click here.
I am getting an error message that my data needs to be re-indexed. What should I do?
The indexes in EXACT should be rebuilt. For additional information click here.
I am noticing that reports seem incomplete, values are too low or entries between certain dates are missing. Also some records are unavailable or parts of a record are missing. What should I do?
The indexes in EXACT should be rebuilt. For additional information click here.
The software crashes, freezes or errors when performing a function that it would normally be able to do. What should I do?
The indexes in EXACT should be rebuilt. For additional information click here.
I am about to perform an upgrade. What should I do in advance?
The tables in EXACT should be repaired. For additional information click here.
I have deleted a lot of records and want to compress the database to reduce the size of my data. What should I do?
The tables in EXACT should be repaired. For additional information click here.
I have rebuilt the indexes in my data but still have a problem. What can I do now?
The tables in EXACT should be repaired. For additional information click here.
I get a message ‘Your registration will expire in X days’ when I try to log in, though it has worked before. What can I do?
This means you can use EXACT for only this period. It is informing you that the system needs to be re-registered. For additional information click here.