Important! You cannot revert the version after an upgrade!There are a number of error messages that may be displayed to the user when logging on:
"The practice name "Practice Name" does not exist in the databases.ini file. Please ensure EXACT was setup using the correct procedure."
This means that the file "databases.ini" does not contain the correct pathname for the database you are trying to access, or the installation of EXACT was incomplete.
Solution:
"Directory for this dataset does not exist."
This indicates that the workstation does not have a correct connection to the server. This may mean the workstation is not correctly logged onto Windows so the PC has only a local or restricted view of the network.
Solution:
Using Windows Explorer, check under 'Network Neighbourhood'. You should be able to see if the 'EXACT Server' folder is accessible and you can see the contents. This means that the workstation is logged on correctly.
"Please enter a valid name."
Solution:
Check the entry in the 'User Name' field in the login screen and if necessary, delete it and type it again. If the user cannot remember their own login name (it does happen) then suggest that they try their initials or their first name as these are commonly chosen.
Solution:
Have them click on the drop-down menu at the bottom of the logon screen and reselect the correct data set. (Normally this will be the word PRACTICE or the name of the practice).
"Please enter a valid password"
This is most likely to be a typing error from the user. First check that they have actually checked that the User Name is correct. As EXACT 'remembers' the last person to login, if someone else has used their computer then they may not have noticed that the name has changed.
Also check the dataset as above if this does not work.
"You do not have security to log on with a prior date."
This is likely to mean that one of the users in the practice has logged on with a future date and now people with lesser access cannot log on at all. You should phone the support desk for help doing this.
It is also possible that the user has been playing with the date box on the login window. Make sure that the user understands that this date must be today's date.
"The version number could not be read from the datafiles"
The user is trying to log on with a different (earlier) version of the EXACT software. Make sure that the users icon is pointing to the correct programs directory on the workstation c:\EXACTWIN\dental.exe.
If this is correct the workstation may not have been updated since an update. Perform a workstation update and then try again.
This symptom can persist if you are not careful even when it appears that the situation has been properly corrected. The Exactserver program, which starts when you attempt to log on, has a time delay before it shuts down again. Make sure that this program has closed (disappeared from the system tray by the clock); if it hasn’t right-click on it and choose 'Shutdown' to close it.
"Your data requires an upgrade which will take some time to complete."
The user is trying to log on with a different (later) version of the EXACT Software. Unless you genuinely want to update to a new version make sure the user clicks the ‘No’ button.
Important! You cannot revert the version after an upgrade!
Once you upgrade there is no going back unless you use a previous backup. If you do want the whole site to have their database upgraded to the new version then get the user to click ‘Yes’ and then ‘OK’ to the subsequent screen. After the upgrade processes are complete (these should be automatic) the user will be logged in.