File the email message in a patient's and/or specialist's file. Normally, email from a patient or specialist will be recorded in their "Contacts" tab, but there are occasions when this may not happen, such as when it is sent from an address different to that recorded for the patient or specialist.
Your action depends on the contents of the Email. For example:
A question regarding the surgery hours - reply directly.
A query from a specialist regarding a patients’ medical history - this may be best answered by that patient and therefore you could forward the specialist’s email on to the appropriate patient.
A patient requesting an appointment - create the appointment by dragging the Email directly into the Multi Column View Day area.
So that you can leave email in your inbox for future reference, but indicate that it has been dealt with appropriately or 'actioned', there is a checkbox next to each email message. If you click on this with the mouse once you have finished with the email, and the "Show Actioned Items" checkbox is not ticked, the email items that you have 'actioned' in this way will be hidden from view.
At any time, you can view all items, including those 'actioned', by clicking on the "Show Actioned Items" checkbox.