Checking the status of the Email Server

To check the status of the Email Server and restart it if required

Any user can view the Email Server status and restart the server - there is no access restriction.

Display of a status change may take up to 15 minuites.

1. Look at the status icons in the top right corner of the EXACT window, and locate the icon on the lower line:

   

2. Hover your cursor over the cursor for a tooltip message.

   You will see one of these statuses:

   

   NOTE: From change of status to the display of that status change may take up to 15 minuites.

3. If the Email Server is not running, click the indicator to display the Email Server not responding window:

   

4. Read the message and then click the Restart Email Service button.
5. Check the status indicator again within a few minutes to ensure that it is running. If not, refer to your IT technician or the EXACT Support Desk.