To troubleshoot an EXACT Workstation installation if there is a problem
In order to better diagnose and report back any issues that occur with an EXACT deployment here are the elements of a successful EXACT Workstation installation.
EXACT executables
Check that EXACT executables are located in <target folder> (by default C:\Program Files*\Software of Excellence\EXACT)
Folders
These folders should be located in <target folder> (by default C:\Program Files*\Software of Excellence\EXACT):
bitmaps
Windows service to poll the Workstation update
Windows services can be monitored through Control Panel > Administrative Tools > Services
The SoeiDental.WorkstationUpdatePoller Windows service should be installed and set to start on system startup.
Target systems registry
The following keys should be in the target systems registry:
Windows Firewall Exceptions
Exceptions can be managed and seen from Control Panel > Windows Firewall > Exceptions Tab.
Five Windows Firewall Exceptions should be present:
Uninstalling
IMPORTANT!
If you install the workstation with a missing component, you will have to run the uninstall option, then run install again with that component in place. Simply re-running the installation will not necessarily replace the missing component!
If you need to uninstall EXACT, you MUST always uninstall the workstation(s) before uninstalling the server software.