The SMS Follow-ups Report

From version 11.3 SP6 EXACT can automatically follow-up patient appointments with SMS messages and request patient keyword responses. This is typically used in surveys of patient appointments (see Automatic Appointment Follow-ups).

This report only applies to SMS Follow-up responses with keywords enabled.

To run the SMS Follow-ups Report

  1. Go to Administration > Reports and select SMS Follow-up Responses:

    AccessSMSFollowupResponsesReport

  2. Specify print parameters:

    PrintSMSFollowupResponsesReport

    (to print all Providers, leave the Provider(s) field blank)

  3. Print example:

    LayoutSMSFollowupResponsesReport

See also...

Monitoring and Matching SMS Replies

The SMS Replies Tab in the Appointment Book

The SMS Replies Screen

When SMS Replies require user intervention

SMS Reply Appointment CONFIRMATIONS

SMS Reply Appointment CANCELLATIONS

Managing SMS Reply for Contact Lists

Monitoring patient SMS Follow-up responses

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Manually contacting Patients by SMS