From v12.8 EXACT enables a dental business with a single server and multiple practice locations (premises) to create a separate online booking website for each configured Location.
Example:
ShinyTeeth has a single central server for practices in three different suburbs.
Before EXACT v12.8 ShinyTeeth had no elegant means for patients to book appointments online for just their local suburban practice.
However, from v12.8 the practice is able to split out three different websites / locations, so that a patient can book online for an appointment in just one of those locations.
ShinyTeeth sets this up in the online booking Web Setup, with either customised appearance for each location/booking website, or with a common corporate appearance across locations/booking websites.
The Online Booking site for each location is configured with its own address, phone number and description, but the practice Email address is the same across all Locations.
Within patient communications EXACT is able to generate patient recall URLs, planned Online Booking links and Marketing URLs for these specific Locations.
Characteristics of Online Booking Locations:
Online Booking Locations is an optional feature for practices that use Locations.
In Web Setup a practice can configure unique information for each Location: logo, colour, information for the patient (parking, map etc), and Google Tracking Code.
When practitioners Log In to EXACT they are prompted to select a Location:
Providers are assigned to a Location and their availability for bookings is associated with that Location (if a Provider works in multiple locations, rooms and rosters must be used for that Provider). Providers must have Free Time available for bookings to be successful.
Both Patients and Providers can be configured with a Preferred Location, and EXACT uses this in preference to any other location.
EXACT determines the location for Recall URLs , Planned appointment URLs and Marketing Campaigns URLs based on a logic where the first option is patient preferred location.
Automated communications: Within patient communications EXACT is able to generate patient recall URLs, planned Online Booking links and Marketing URLs for specific Locations.
Prerequisites for Location support in Online Booking:
The practice must be configured for multiple Locations, where EXACT then treats each Location as a separate "practice" for patient booking purposes and for Provider free time available for bookings.
Online booking Free Time must be uploaded to activate each Location as a new practice. This is only possible if Providers are configured for a Preferred Location (in the Provider File), so that their free time is available in the new Location. If provider Preferred Location is not specified, EXACT assumes the practice Default Location as the Provider's preferred location, and the free time will only upload to the practice default location.
Recommended: Patents are configured for a Preferred Location (in the Patient File Details tab). If not specified, EXACT assumes the practice default Location as the patient's preferred location.
On upgrade to EXACT v12.8:
Practices with multiple existing Locations will have those locations listed in the Web Setup, but without being configured or enabled.
Each Location is an Online Booking blank slate:
Once they tick to Enable Locations, the pre-configured Locations appear in the Enable Locations dropdown list:
Location field in the Edit Appointment window
Each Edit Appointment window has the Location field situated just above the Planned Treatment window:
Patient Preferred Location merge fields for SMS, Email and Easypost Letters:
Enable Locations)
