Using Recall Patient online booking

Recall patients are recalled by means of EXACT automation, and the recall includes a link to the booking website.
For setup see Configuring Recalls online appointment booking

Overview of the process

The Recall Patient online booking functions as follows:

1. Each day EXACT identifies patients due for recall appointments, according to criteria that have been customised by the Practice.
2. EXACT sends an appointment recall message (SMS, email, or both) to patients due for a recall appointment. This contains a merge field link with the web address for a Practice-branded online (Internet) booking service.
3. The recalled patients log into the Internet booking site (even outside of clinic hours) and select an appointment time that suits them, from available appointment time blocks that the Practice has specified as available for the Providers at the practice.
4. The booking software confirms the booking with the Practice (EXACT) in real time, updating the Appointment Book.
5. EXACT sends an automated SMS reply or email message to the Patient confirming the appointment. This message can be customised with information such as a map, parking instructions, dentist photo, and even further special offers.

Receptionists can see the recall patient booking

Receptionists can see recall patient bookings in the appointment book and in the Online Appointments tab (see Using the Online Appointments Tab).

Appointment book:

Apart from the appointment time search by the patient, the whole process can be performed automatically, freeing practice personnel from these administrative tasks.

Statistics are tracked in the Feature Usage Report

Recall Patient online booking statistics are tracked in in the Feature Usage Report: