Most Dutch practices don't use incoming Email, but before v12.9 didn't have a way to disable it, causing EXACT to report incoming Email errors and display a blinking red cross.
EXACT v12.9 (and later) has an option to disable it in Configure > Email Parameters > Email Setup Wizard > Account Details screen.
On initial upgrade to v12.9 the Email setting defaults to the setting being enabled: Enable Incoming Email. Unless you change this, future upgrades will continue to allow incoming Email.
To disable incoming Email
Select Configure > Email Parameters and run the Email Setup Wizard.
Step through the wizard to the Account Details screen.
Un-check the Enable Incoming Email checkbox: Enable Incoming Email.
Complete the Wizard setup through to the end.
NOTE: You must complete the wizard to save the changes (you cannot un-check the Enable incoming Email option and then cancel the wizard).
Result:
Once the Incoming Email is disabled the option to modify their Incoming Email Server details will be disabled / greyed out, but the previous values that were there are retained.
After the wizard has completed successfully with the setting change the practice will no longer receive Emails into their Inbox.
The practice will not see a flashing error notification when the Incoming Email details are incorrect.
Outgoing Emails will still send out correctly.
The restriction will apply to both pop3 and IMAP Email configurations.
On subsequent upgrades EXACT will respect this disabled setting.
To re-enable incoming Email
Repeat the above procedure, but enable the setting: Enable Incoming Email.
Result:
Emails will start appearing in the practice Inbox as normal.
The Inbox will retroactively fill with Emails that were missed during the disabled period.
On subsequent upgrades EXACT will respect this enabled setting.
Enable Incoming Email. Unless you change this, future upgrades will continue to allow incoming Email.
Enable Incoming Email.