The Configure > Email Parameters... Email Setup Wizard has a server connection statement:
"You should ensure that the server has the necessary hardware and software to connect to the internet."
The EXACT Email Server runs as a Windows service, rather than as a separate program.
It is not necessary to log on (or remained logged on to) to a separate server in order to start the email server.
Under normal circumstances, there should be no reason for you to have to do anything with the email server once it has been set up, and the Email Server Administrator on the desktop would be used to check and manage the server. The following instructions are here as a reference only.
Email service runs only on the practice server (not on workstations):
From v12.8 the Email service runs only on the server (not on workstations).
To this end, the following applies:
The Configure > Email Parameters... Email Setup Wizard has a server connection statement:
"You should ensure that the server has the necessary hardware and software to connect to the internet."
Regular email service check in:
The email service regularly runs a self-test function to monitor correct functioning and to alert on failures.
It writes to the database(s) that it services each time that it passes this test. If the test fails (but the service is still running) it also writes the diagnostic log information back to the database.
Each EXACT workstation silently checks that these regular check-ins are occurring. So long as the email service is functioning correctly, the workstation displays a non-flashing status indicator whose tooltip states that the service is operating normally:
When the workstation misses a check-in or records a failure, it flashes the email service not available indicator, and practitioners then click this indicator to display the diagnostic log.
Email Server Failure indication as a popup:
To check the status of the Email Server and restart it if required
Any user can view the Email Server status and restart the server - there is no access restriction.
Display of a status change may take up to 15 minuites.
You will see one of these statuses:
NOTE: From change of status to the display of that status change may take up to 15 minuites.
To Use the Email Server Administrator in Windows
The Email Server Administrator is run by double-clicking the icon on the desktop: 
This will launch the Administrator which will then show as an icon in the Windows "QuickStart" tray on the taskbar at the bottom of the screen: 
Note that if it is already running the icon will already be in the tray: 
If the email server has been stopped, it will show as an icon like this: 
Right-click the icon to see the menu options:
Start Email Server |
Choose this option to start the Email Server; if it is already running, this will have no effect. |
Send\Receive Now |
This will send any email waiting in the Outbox, and look for any new incoming email on the mail server. |
Shutdown Email Server |
This will perform an orderly shutdown of your Email Server. |
Exit |
Closes the Email Server Administrator |
To Check the Email Server Service in Windows
Windows services can be accessed directly from "Administrative Tools" (Start > Administrative Tools > Services):
In the "Services" window, look for the item "SOEEmailServer":
If the service for the Email Server is already running, then the entry in the "Status" column should say "Started".
To Start the Service for the Email Server from Windows
If the service for the Email Server is not running, the "Status" will be blank.
To start the service, click the item "SOEEmailServer" to highlight it, then either right-click it and select 'Start' from the drop-down menu, OR click the "Start Service" button in the toolbar at the top of the window:
Within a few seconds, the service should begin running, and the Status will change to "Started".
To Stop the Service for the Email Server from Windows
Normally, there should be no reason to stop the service, but to do so, click the item "SOEEmailServer" to highlight it, then either right-click it and select 'Stop' from the drop-down menu, OR click the "Stop Service" button in the toolbar at the top of the window:
To Restart the Service for the Email Server from Windows
More commonly, if the Email Server was not running properly for some reason, you would need to restart the service.
To restart the service, click the item "SOEEmailServer" to highlight it, then either right-click it and select 'Restart' from the drop-down menu, OR click the "Restart Service" button in the toolbar at the top of the window:
