View Email and Attachments

To quickly view just the contents of an email in the Inbox without opening it

Hover your mouse pointer over any part of the email line. This displays a Tool Tip window where the complete email text can be viewed:

To open an email

Either double-click it, or highlight it and press the Enter key.

In this window, the following actions are available:

• If the email has been copied ("CCd") to several recipients, you can view these using the buttons.
• Attachments can be saved to a folder on your computer by clicking on them to select them, then using the button.
• You can open an attachment to view it by clicking on it to select it, then clicking on the button.
  The attachment will be opened using the appropriate application (word processor, image viewer, etc.)
• The email can be viewed in other formats (see 'Email Format' below).
• You can reply to the email.
• You can forward the email.
• You can file the email in a patient's and/or specialist's Contacts tab.

Email Format

When you open an email to view it, you have a choice of viewing it in one of two formats; which one is available will depend on what format the email was sent in:

• Plain text (the default format). The formatting of the original email message is not preserved: any formatting features such as bold lettering, italics, different font styles and in-line graphics (if any) are not shown.
• HTML format. Formatting in the email will be preserved and displayed (except for hyperlinks, for security reasons). In-line pictures in the HTML email will also be displayed (if present). This format will not be available unless this was the format the email was originally composed and sent with.

  To display email in HTML format, click the View as drop-down menu at the bottom left-hand corner of the "Read Email" window, click the button, and select the HTML option by clicking on it with the mouse, as shown below: