Campaign Calls

The Calls information only displays if you have the optional Channel Track software.

The calls are picked up from Channel Track daily, so the campaign dashboard call data may be up to 24hrs old (the other data on the dashboard will be valid for the time at which the dashboard was launched).

The Campaign Calls List shows all calls received against the campaign phone numbers during the campaign period.

To view the Campaign Calls from the Marketing Manager Dashboard

1. Launch the Marketing Manager Dashboard
2. The Calls display provides a snapshot of calls matched to patient versus calls unmatched to patient.

   In this example 82 calls have been matched, versus 0 calls unmatched:

   

3. Select the Total Calls hyperlink in the Calls area to display the Campaign Calls List:

   

   The number of calls in this list could be more than are displayed on the graph, as the graph will only show unique calls.

   This lists all of the calls received against the campaign phone numbers during the campaign period.

   Click any patient name to open that patient file at the Details tab.

   Further details of the selected call are displayed at right, where you can click the hyperlink and listen to the call.

   	Patient Name	Optionally click a name to open the patient file. Note that in the Patient File you can open the Contacts tab to view this Contact. If you have Channel Track you can also open the Contact by means of the [i] button and then click to replay the call.
   	Call Status	Unanswered, Engaged or Successful
   	Call Time	Date and Time of the call
   	Media Name	Campaign Media Name - the medium by which the caller obtained the unique static phone number for this call, named in the Media setup.
   	Caller's number	Phone number
   	Service Number	The fixed number for the campaign, through which respondents called the practice.
   	Click to Listen	Listen to the recorded call.

4. (Optional) Click any patient name to open that patient file at the Details tab.
5. (Optional) Select the Click to Listen hyperlink to replay the call recording.
6. (Optional) Select the Print button to print the Campaign Calls Report.