The Gap Available SMS notification

(This is an extension of Configuring automated Contact options for Short Notice List)

EXACT will use this specified template as a notification to patients that "the following gap is available to be booked".

EXACT has a default template for this, called -GAP AVAILABLE.

A critical part of this configuration is the Keyword Settings, which specify

• What word the patient must use in an SMS reply in order to book the gap (the EXACT default keyword is Book).
• Details of a booking confirmation SMS notification that EXACT can automatically send to the patient to confirm that the patient has successfully booked the appointment (default template is -GAP CONFIRMED)
• Details of a booking unsuccessful SMS notification that EXACT can automatically send to a patient to state that the gap has already gone (default template is -GAP GONE)