The issue:
A patient appointment that should be in the Short Notice List is not there.
Possible reason 1: the patient has already been contacted for a gap:
The patient has already been contacted for a Gap, and has been removed from the Short Notice List for the day. This is a deliberate strategy to
To confirm that this is the reason, check if the patient has been contacted by looking at the Email > Outbox / Sent tabs or the Patient File > Contacts tab.
Possible reason 2: the patient has already been contacted n times in 3 days, so the appointment is temporarily removed
This is a configurable field, to prevent patients being flooded with SMS notices.
See Configuring AUTOMATED Contact options for Short Notice List.
Possible reason 3: the patient is a FTA that was auto-added and has now been auto-removed
EXACT can be configured to automatically add Failed To Arrive (FTA) appointments to the Short Notices List:
It is also configured to remove these appointments within a period if the patient does not respond to gap notifications:
See Configuring settings for the Short Notice List
Possible reason 4: this gap appointment is also a booked appointment that is imminent
In EXACT you can book an appointment and also add it to the Short Notice List. In other words, if you cannot find a gap for the patient in the period before the booking, the patient reverts to the booked appointment.
However, once the booked appointment becomes imminent, there is no point trying to find a gap, so the appointment is removed from the Short Notice List. This is a configurable period:
See Configuring settings for the Short Notice List