When you edit / advance a recall, the result depends on the nature of that recall.
So,
If you recall this booking (failed to be recalled) for 6 months later, the result is
.
If you recall this booking (a recall in the future) for 6 months later, the result is
.
The difference? One starts from a failed recall in the past (red icon) and the other starts from a possible future recall (green icon).
Edit Recall: |
Result: |
Starting from a Failed Recall (in the past, red icon): |
Because it started in the past, we record the fact that this patient did not come in, and we have moved the patient on to a new date. There is a change of recall status, so the colour changes. |
Starting from a Future Recall (green icon): |
We don't count this as a "Moved On" because the change in recall date is not an appointment failure, but simply a change from one possible date to another possible date. There is no change of recall status, so the colour remains the same. |