Guidelines for using Keywords

To understand the EXACT options and limitations for Keyword settings

Guidelines for keywords:

• The keywords used must be unique to that list or reminder; they must not appear on any other active list.
• Keywords cannot occur in a keyword list more than once.
• EXACT automatically cross-checks to ensure that when you create a new keyword or edit a keyword it is not already in use elsewhere.
• EXACT has facilities for editing or removing redundant keywords.
• Keywords should reflect the word, text or number the practice requires the patient to return in the SMS reply.
• Provide Keyword options for confirming an appointment or cancelling/not accepting.
• Each keyword can have up to 25 alphanumeric characters.
• Keywords cannot contain spaces (trailing and preceding spaces are trimmed in the 'Add Keywords' dialog and so are disregarded).
• The total length of all the keywords in a list cannot exceed 250 characters.