Fields and Controls in the Contacts Tab

TIP: Right-click a Contact record to see options. For example:

Tip-ContactsTabMouseover

Contacts tab fields:

Date Column

This displays the date the document was assigned when scanned into the patient file. This is generally the date the document was scanned or imported but can be changed at the time of scanning/importing to reflect the document creation date.

Type

The type of contact is indicated by the symbol displayed to the right of the date.

Symbol

Contact Type

Phone call

Label (for Envelope or Postcard etc)

Scanned Document/Image (EXDOC only)

Letter sent

Letter sent

Letter received

Letter received

Letter to be sent, 'Work in progress'

Letter to be sent, currently a "work in progress"

Sent email

Received email

Email reminder icon

Email appointment reminder sent

SMS delivered icon

SMS appointment reminder sent to recipient (delivered)

SMS reply received icon

Reply received (for SMS reminder sent to patient)

SMS buffered

SMS message received by gateway (sent, but not yet delivered)

SMS delivery failure icon

SMS delivery failed (where SOE is the SMS provider; password is wrong, insufficient credit, etc.)

SMS status unknown

SMS status unknown (SMS provider other than SOE)

SMS failed or not sent

SMS failed or not sent to gateway

SMS status unavailable

SMS status unavailable (other SMS providers)

SMS_status_available icon

SMS status is now available

A status tooltip displays when you hover your mouse cursor over SMS contacts.

Description

Displays the description of the document.

Creator

The name of the person who created the document.

Category

There are seven preset document Categories: Admin Document, Clinical Document, Clinical Diagram, Medical History, Treatment Card, Transfer Document and Other Document. These are used to classify all documents scanned or imported into the Contacts tab, and also letters that are created within EXACT.
You can create other Document Types if required.

Contact List

If the Contact entry was generated from a Contact List, the Contact List name will be displayed here.

SMS Status

This column will display a brief explanation of the status of any SMS message that has been initiated to send to a patient, corresponding to whichever of the six SMS status icons is in the Type column.

Filed to Specialist

If a copy of a document was also sent or emailed to a specialist, their name will be recorded here (conversely, any communication with a specialist and also copied to the patient will be recorded in the Specialist's "Contacts" tab.)

Contacts tab controls:

PatientFileContactsTab2

Import

Import an existing document (EXDOC only)

Reply

Reply to a Contact (EXDOCe)

Forward

Forward a Contact (EXDOCe)

File

File the current document against a patient and/or specialist. This will open the following dialog:

File Contact dialog

Select the appropriate patient and/or specialist, and click the OK button.

View

The View button is used to view email messages, and is greyed out for other documents. To view other documents, double-click the item.

Source

Select Scanner (EXDOC only)

Scan

Scan Document (EXDOC only). Select this to open the Scan Type window:

ScanTypeWindow

Attach

Email as Attachment button

Highlight a document on the contacts tab, then click this button to send the document as an email attachment to the patient (they must have an email address set up in their patient file). The button is greyed out and inactive until a document is highlighted.

Information

Opens a window for displaying and editing the contact information for the highlighted item:

Contact Information

Edit

Edits the selected Contact. Alternatively double-click on a Contact entry (editing of letters is available only if EXDOC is installed).
The document will be opened in the Presentation Manager if it is configured, otherwise it will open in Microsoft Word.
If the contact was an SMS the details will be displayed, but you cannot edit it apart from marking the message as read/unread.

Delete

Deletes the highlighted item.

See also...

Contacts Tab

Contacting Patients

Phone Contacts

Email Contacts

Creating Patient Letters / Documents

Viewing Documents (EXDOC only)

Importing Documents (EXDOC only)

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Contacting Patients