The 'Staggered Recalls' feature enables you to set up SMS messages for patient recalls so that the SMS appointment reminder messages are automatically sent at intervals throughout the day. This has the advantage that any responses by patients to the SMS messages are likely to be also staggered and not be made at times when the practice reception is busy. SMS messages can also be scheduled to be sent outside of normal clinic hours if required (provided the computer handling the messages is operational at those times).
Staggered recalls are configured via the 'Email Parameters (Email Parameters, Configure Email and SMS Parameters)' screen: