Using Reputation Manager Kiosk at reception

Although patients can individually opt out of Email Surveys from reputation.com, there is no such opt out for the kiosk.
So long as reputation.com Kiosk is enabled, a Departure Task List hyperlink will prompt the receptionist to ask the patient to complete a kiosk survey, and the completion statistics will be reported in the Appointment Workflow Compliance Report.

To use the Reputation Manager Kiosk

1. At patient departure, click the Reputation.com Kiosk task in the Departure Task List

   

   You will be prompted as follows:

   

   If you click OK the prompt is removed from the Departure Task List. If you click Cancel, the prompt remains on the Departure Task List.

2. Ask the patient if they would like to fill out the Reputation.com Survey on the Kiosk.
   • If the patient answers "NO", click OK and continue with the departure process. The prompt will be removed from the Departure Task List.
   • If the patient answers "YES", click OK and issue the kiosk device to the patient for survey completion. The prompt will be removed from the Departure Task List.

     

3. When the patient completes the survey the kiosk software handles all communication.

   IMPORTANT: Kiosk statistics (patients completing or not completing surveys) are reported in the Appointment Workflow Compliance Report: