Benefits of Online Appointment Bookings

Practice automation:

All three categories of online bookings (new patients, recalls and planned treatment) are primarily automated, removing much of the administrative burden from Practice personnel.

Practice integration:

Receptionist action is seamless within the EXACT software; they do no work outside of the appointment screen.

Practice appearance:

The use of cellular phone and Internet reflects well on the Practice as it indicates a modern practice using current technology and the latest medical techniques.

Immediacy of patient actions:

The online booking procedure is consistent with other Internet procedures so not only do patients experience it as normal, but they are also accustomed to respond quickly.

Patient convenience:

With minimal effort, patients can book appointments 24/7 regardless of the Practice business hours or load on the Practice phone lines. They also appreciate having the opportunity to consult with family members and employers before committing to the most appropriate booking.

Patient empowerment:

Patients feel empowered to make decisions in their own time, on their own terms, without the inherent pressure of a discussion.

Improved marketing and business success:

Because the call to action is immediate, convenient and empowers patients,

• The dental practice retains patients who would otherwise make no decision on planned treatment and/or neglect to call back.
• The percentage Recalls improves and fewer patients slip away.
• Marketing efforts for new patients have a higher hit-rate. Email or SMS targetted-contact campaigns are particularly successful. The online module can be used to successfully increase patient uptake of new treatments, and further information such as special offers can be added to the communications.