When processing patient departures, the Receptionist will be prompted to update patient contact details from an option in the Departure List:
This task relates to blank Email and/or Mobile Phone fields in the patient record. If either of these change for a patient, EXACT has no way of knowing, and will not create a task in the Departures Task List. To cover this possibility, you could configure a Custom task to "Ask patient if any contact details have changed."
IMPORTANT: The Collect Mobile prompt triggers if the SMS Mobile checkbox is unchecked (un-ticked) in the Patient File. To reduce these Collect Mobile prompts, always check this checkbox 
SEE ALSO: Reducing automated "Collect Mobile" prompts
To configure a Departure List prompt for Email Address or Mobile number
Access the Appointment Workflow Wizard, select the Email and Phone options, and select Next / Finish.
