button is defaulted, but if you choose to cancel the transaction and click 
EXACT will reverse the payment and mark it as a manual transaction.If you want to cancel a debit card or credit card payment (i.e., undo the transaction) you need to select the payment to be cancelled, swipe the member's card and select the Cancel Item button.
This button is enabled only for transactions that can be cancelled; if it is 'greyed out' it means cancellation is not possible.
Selecting the Cancel Item button will send the appropriate information to the HICAPS terminal so that this transaction can be cancelled electronically.
If the cancellation is approved, EXACT will reverse the payment and display the payment type followed by the text "Cancelled" in the particulars for the transaction.
If EXACT cannot connect to the terminal to complete a cancellation the user will be prompted with the following message:
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"EXACT could not connect to the HICAPS terminal. Would you like to cancel the transaction manually? Please note that manual cancellations only adjust the transaction details in EXACT and you will still need to ensure that the patient's funds are reinstated." |
The button is defaulted, but if you choose to cancel the transaction and click EXACT will reverse the payment and mark it as a manual transaction.
Cancellations of these types of payments will be included in the Cashing Up Report.