Background:
EXACT classifies three patient statuses as regards business communications:
Unknown "without contact preferences" "without recorded consent" |
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The patient has not explicitly opted in or opted out. On upgrade from earlier versions EXACT assigns this status to all patients who have made no explicit choice. This is also the default status for all New patients until such time as they make an explicit choice. Patients with this Unknown status by default receive business communications unless the practice deliberately excludes this status from communications. |
Opted In |
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The patient has explicitly opted in and will receive business communications. |
Opted Out |
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The patient has explicitly opted out of receiving business communications. |
(See also: Contact preferences for business communications)
By default EXACT sends business communications to both Unknown and Opted In status patients.
However, if this is inappropriate for your dental practice you can exclude the Unknown-status patients, as described below...
To stop sending business communications to patients "without recorded consent" (Permissions status Unknown)