Features of Reputation Manager

• This third-party software can be integrated with EXACT in two ways:
  • As an email campaign where reputation.com emails patients with requests to complete surveys.
  • As a kiosk (iPad platform) that reputation.com installs in your reception area. A reputation prompt is added to the appointment workflow Departure Task List, and receptionists ask patients to complete surveys in the kiosk screen. Rating data and comments are passed back to Reputation.com directly from the tablet/kiosk application. Reputation.com then posts the surveys gathered by its application to its own ratings website, the practice website, the practice Facebook page, and other social sites.

    

• Detailed reporting from reputation.com:

  

• Report in the Appointment Workflow Compliance Report on how many patients failed to complete a kiosk survey:

  

• Turn the reputation.com feature on or off:

  

• A practice can configure Reputation Manager so that patients are only contacted after their treatment has been TCed:

  

• Patients can choose to opt out of Reputation.com communications.

  Practitioners opt them out by means of a checkbox on the Patient Details screen > Permissions button (alongside Contact Preferences, as shown below) to open the Contact Permissions window: