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The Marketing Consent feature facilitates practice compliance with patient data protection regulations
By collecting marketing consent the practice ensures that it complies with increasingly strict rules around patient data collection and management, as formulated in the following regulations:
UK, Ireland and Netherlands: the EU-driven General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679)
Australia: The Spam Act 2003
New Zealand: The Unsolicited Electronic Messages Act 2007
Appointment Workflow includes a task (at both patient arrival and patient departure) for Receptionists to secure Marketing Consent from patients:
Appointment Workflow requires no registration or payment
Appointment Workflow is included with EXACT software.
Increase income
Increase practice income by marketing further services to your patients while they are still on the practice premises. This is a highly effective means of reselling standard services, and selling value added peripheral services and products.
Furthermore, because the Appointment Workflow integrates marketing strategies directly in the practice workflow, practice personnel become generally more marketing-aware.
Automation saves time
Save time with an Appointment Workflow that automatically integrates the screen inputs of all participants (this is not possible by means of a paper-based workflow).
Quick information capture for busy Receptionists
The software enables quick information capture without the need to manually open patient records. For example:
Commit patients to long term oral health
Optimise patients' oral health by effectively committing them to ongoing treatment.
Systematic standard procedure for departure
The departure workflow defines a consistent, systematic professional standard procedure, against which all participants are measured in their degree of compliance.
Measurement enables continuous improvement
("You can only effectively improve that which you can properly measure".)
All workflow tasks are audited per participant, and by means of a compliance report, you can track participant compliance to the workflow This objective measure can be used for multiple purposes including performance improvement, reason or evidence for disciplinary action, identification of training needs, and identification of operational bottlenecks.
Flexibly optimise the departure process
Because the configuration wizard allows for custom options, you have the flexibility to creatively optimise the departure workflow.
Receptionist does not need to leave the Main screen
The Departure List displays as a pane in the Main screen, so there is no need for Receptionists to leave this screen in performing the required tasks.
Use as a training aid for new staff
The Departure Task List provides strong guidelines and establishes good habits in new staff.
Family Appointment tasks
In both the Arrival Task List and the Departure Task List, members for a family appointment are listed individually, with outstanding issues listed per individual. This provides an effective means of covering all bases for all members of a family passing through the practice.